Return and Refund Policy

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We offer free UK returns. In the unlikely event that you are not 100% satisfied with your artwork, please contact us within 14 days of delivery and we will arrange to collect using a courier service (Monday - Friday). Sales outside the UK are limited to £100 shipping costs, anything over this will have to be paid by the customer.

Process for Returns

1. Notify us within 14 days of delivery if you wish to return the artwork. 

             (outside of the UK will vary due to the restraints of using other delivery methods/services)

1. Package the artwork securely.
2. Advise of a suitable day to collect the artwork.
3. We will send you the appropriate labels to print and attach to the parcel.
4. As soon as the artwork is returned to the artist, we will arrange either a full refund or a credit note.  

Please note: commissioned artwork would not be entitled to a refund due to being custom-made to your specific requirements.

Artwork Received Damaged 

All artwork sent will be fully insured against damages for it to arrive safely to you. Should you receive your artwork damaged, please notify us within 24 hours of delivery and send photos of the damages to: owen@gotadsl.co.uk